Service AdviceAs a specialist shop, our core competency lies in advising you. We’ll make time for you! We also offer an appointment service for satchel advice. Gift voucherWe’d be happy to provide gift vouchers for any desired amount. Expert reportsIf required by insurance companies, we can gladly draw up approved expert reports for damaged luggage that cannot be repaired. RepairsWe’ll take care of repairs for you as quickly as possible. Often these can even be carried out directly in the shop. Reservations/ShippingWe can gladly reserve your favourite product for you for a while without obligation. We send your order free of charge within Germany (against invoice). TAX FreeFor all non-EU customers, we can also issue forms for the refund of VAT. ExchangesWithin 14 days, upon request, with a full refund of the purchase price. Payment optionsIn addition to cash, we accept EC cards and all major credit cards.